Question 1

My roller shutter strap is broken, can you change it?

Accepted Answer

Yes, quick replacement. We dismantle the internal or external box, change the strap and the winder (recessed or pivoting depending on the model), and check the tension of the curtain.

Question 2

My Somfy motor no longer works — can it be replaced without dismantling everything?

Accepted Answer

Yes in 95% of cases. We access the tubular motor via the box (hatch or partial dismantling) without touching the curtain or the guides. Replacement in 1-2h, Somfy, Becker, Simu or Elero motor depending on the original brand.

Question 3

Can an existing manual roller shutter be motorised?

Accepted Answer

Yes in 90% of cases. A Somfy, Becker or Simu tubular motor fits into the existing axle if the diameter is compatible. If not compatible, the complete axle is replaced. The operation generally takes one morning per shutter.

Question 4

The slats of my shutter are crushed, does everything need replacing?

Accepted Answer

No. We only replace damaged slats (they detach from the curtain without having to dismantle everything). If more than 50% of the curtain is damaged, complete curtain replacement is recommended.

Question 5

Why is my Somfy roller shutter no longer responding after a storm?

Accepted Answer

Storms frequently burn out the tubular motor's capacitor or the io-homecontrol receiver board in the casing. We test with an ohmmeter, replace the capacitor if the motor still runs, otherwise we install a new Somfy Oximo or Ilmo motor. Remember to declare it to your insurance: lightning is covered.

Question 6

My roller shutter curtain is misaligned and goes up crookedly, how can I re-centre it?

Accepted Answer

The curtain comes out of the guides when the fixing clips on the axle have failed or the upper limit stops are no longer set. We remove the casing, recentre the curtain on the fastenings, replace broken clips and reprogramme the limit stop of the Somfy, Becker or Simu motor. Intervention in 1h30.

Question 7

The battery in my Somfy Telis remote control is new but the shutter no longer responds — what should I do?

Accepted Answer

In 70% of cases, the radio pairing has been lost (power cut, unintentional reset). We reprogramme the remote control to the motor from the control point or via the PROG button, without dismantling the casing. If the pairing doesn't hold, the internal radio receiver is faulty and we replace it.

Question 8

My roller shutter makes a rattling noise when descending, is it serious?

Accepted Answer

The noise usually comes from the tubular motor whose electromagnetic brake is worn, or from a cracked aluminium slat rattling in the guides. Diagnosis in 10 minutes: if it's the motor, replacement with a silent Somfy Oximo; if it's the slats, replacement per unit without changing the entire curtain.

Question 9

Is it possible to integrate my existing shutters into TaHoma or a smart home hub?

Accepted Answer

Yes, if your motors are radio (RTS or io-homecontrol). We pair the TaHoma Switch or Connexoon box with each Somfy motor, then configure scenarios, schedules and solar sensors. For older wired motors, we install a micro radio receiver in the casing to make them controllable.

Question 10

How can I recognise a worn-out tubular motor before it fails?

Accepted Answer

Three signs: thermal protection tripping (the shutter stops halfway and restarts 10 min later), metallic rolling noise, limit stops that self-adjust. We preventively replace the Somfy, Becker, Simu or Elero motor in 1h — before total failure on a Sunday evening.

Roller shutter repair in Sandweiler — manual, electric and motorisation

Manual, electric and motorisation

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Repair roller shutters in Luxembourg

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