Can a new CAME remote be programmed without the old one?

Yes, with physical access to the receiver: press PROG and then the new remote within 10 seconds. Without receiver access, a technician must intervene with the master-code procedure.

What is the difference between BFT and CAME?

BFT focuses on industrial robustness (Deimos, Ares) and modularity. CAME (ZA5, BX-R) dominates residential with a wide range and parts available everywhere. Both offer equivalent 15-year reliability.

15-year-old Somfy motor: replace everything?

Not always. If the Axovia or Ixengo gear motor still runs true, replace board, capacitor and photocells. If gears grind, full replacement is advised — spare parts are becoming rare.

Are photocells mandatory in Luxembourg?

Yes, EN 13241 requires safety devices on any motorised gate accessible to the public or residents. Photocells and amperometric obstacle detection are the legal minimum required by insurers.

Can a gate be controlled from a smartphone?

Yes, via connected modules: CAME Connect, Nice MyNice, Somfy TaHoma, BFT U-Link. Installed on the existing board in most cases, without changing the motor. Apple Home and Google Home compatible depending on brand.

Technical guide · 10 min

Motorised gate fault: CAME, Nice, FAAC, Somfy, BFT diagnosis

Swing or sliding gate motor fault? Identify the exact symptom first — photocells, board, gear motor, end-limits. 15-case guide covering CAME, Nice, FAAC, Somfy, BFT, Marantec, Motorline.

15symptoms

3urgent cases

Fast10 min

Call +352 35 53 78 WhatsApp — send a photo

Fermé-Lux technician testing a swing gate motor with a multimeter

3 urgent cases

Technical guide

Guide — motorised gate faults

Gates · 15 symptoms

01 UrgentVery frequentProfessional intervention required

Gate no longer moves at all

Likely causes

230V power cut or tripped breaker40%
Control board burnt out35%
Gear motor jammed or dead25%

Solution

DIY fix

Check the dedicated breaker and test a manual release opening.

Fermé-Lux intervention

Supply voltage check, multimeter board test, gear motor diagnosis and faulty part replacement.

Intervention time · 1-2h

CAME ZA5BFT DeimosNice Robus

Parts replaced

Electronic board· CAME, BFTGear motor 230V· Nice, Somfy

02 To addressFrequentDIY possible

Gate opens but will not close

Likely causes

Dirty or misaligned photocells55%
Closing end-limit misadjusted25%
Obstacle in the path20%

Solution

DIY fix

Clean photocell lenses and clear the path.

Fermé-Lux intervention

Optical photocell realignment, end-limit reprogramming, full cycle test.

Intervention time · 30-45 min

CAME DIRNice WingoBFT

Parts replaced

Pair of photocells· CAME, Nice

03 To addressFrequentProfessional intervention required

Flashing light on without movement

Likely causes

Active error code on the board50%
Photocell safety triggered30%
End-limit encoder dead20%

Solution

DIY fix

Count the flashes and check the manual for the error code.

Fermé-Lux intervention

Board display reading, error code identification (CAME E1-E9, Nice Er), fix or replace component.

Intervention time · 45 min

CAME ZA5Nice RobusFaac 400

04 UrgentFrequentProfessional intervention required

Gate forces and trips the breaker

Likely causes

Sliding rollers jammed or worn40%
Swing hinges seized by rust35%
Gear motor shorted25%

Solution

Fermé-Lux intervention

Cut power, release, full mechanical diagnosis, lubricate or replace rollers and hinges, motor current test.

Intervention time · 2h

BFT AresCAME BX-RFaac 391

Parts replaced

Set of rollers Ø80· CAME, BFTAdjustable swing hinges· Faac

05 SimpleVery frequentDIY possible

Remote control no longer responds

Likely causes

12V or CR2032 battery flat60%
Unpaired from radio receiver25%
Transmitter quartz failing15%

Solution

DIY fix

Replace the battery and test from 2 metres of the receiver.

Fermé-Lux intervention

Receiver re-pairing (CAME TOP, Nice Flor-S, Somfy Keytis procedure), remote replacement if quartz dead.

Intervention time · 15 min

CAME TOPNice Flor-SSomfy Keytis

Parts replaced

Two-channel remote control· CAME, Nice

06 To addressFrequentProfessional intervention required

Sliding gate derails or grinds

Likely causes

Worn running rollers45%
Misaligned or bent rack35%
Ground rail bent by impact20%

Solution

Fermé-Lux intervention

Roller replacement, rail straightening, rack-to-pinion realignment, greasing.

Intervention time · 2-3h

CAME BX-RBFT DeimosNice Robus

Parts replaced

Bearing rollers Ø80· CAME, BFTNylon rack 1m· Nice

07 SimpleFrequentProfessional intervention required

Gate slows down at end of travel

Likely causes

Slow-down ramp misprogrammed50%
Motor capacitor losing charge30%
Encoder dirty or desynced20%

Solution

Fermé-Lux intervention

Approach ramp reprogramming, capacitor test with capacimeter, replace if out of spec.

Intervention time · 45 min

Nice WingoCAME ZA5BFT

Parts replaced

Capacitor 10-12µF· Nice, CAME

08 SimpleRareProfessional intervention required

Keypad rejecting the code

Likely causes

Code forgotten or memory wiped40%
Keypad dead after water ingress35%
Radio transmitter unpaired25%

Solution

Fermé-Lux intervention

Master code reprogramming, sealing test, keypad replacement if internal corrosion.

Intervention time · 30 min

CAME S6000Nice EDSBBFT

Parts replaced

Radio code keypad· CAME, Nice

09 To addressFrequentDIY possible

Photocells reverse without obstacle

Likely causes

TX/RX optical misalignment45%
Dirty lenses (rain, dust)35%
Oxidised wiring on terminals20%

Solution

DIY fix

Clean lenses with microfibre and check visual alignment.

Fermé-Lux intervention

Laser TX-RX realignment, oxidised terminal replacement, wiring continuity test.

Intervention time · 45 min

CAME DIRNice BFBFT Compacta

Parts replaced

Pair of waterproof photocells· CAME, BFT

10 To addressRareProfessional intervention required

CAME ZA5 board shows E1 code

Likely causes

Photocell test failed at startup50%
Safety wiring non-compliant30%
Board to replace if error persists20%

Solution

Fermé-Lux intervention

2-CX terminal jumper check, powered-off photocell test, DIP parameter correction, ZA5 board replacement if hardware fault.

Intervention time · 1h

CAME ZA5CAME ZBX

Parts replaced

CAME ZA5 board· CAME

11 SimpleFrequentDIY possible

Remote works at 2m not 10m

Likely causes

Battery weak despite appearance50%
Receiver antenna broken or missing30%
Neighbourhood radio interference20%

Solution

DIY fix

Fit a fresh branded battery and test at varying distances.

Fermé-Lux intervention

433 MHz wire antenna refit, receiver relocation away from interference, range test.

Intervention time · 30 min

CAMENice Flor-SSomfy

Parts replaced

Antenna 433 MHz· CAME, Nice

12 To addressFrequentProfessional intervention required

Programming lost after power outage

Likely causes

Board memory battery (CR2032) dead55%
Surge on EDF line25%
Ageing board to replace20%

Solution

Fermé-Lux intervention

Memory battery replacement, end-limit and remote reprogramming, surge protector fitting if repeated surges.

Intervention time · 1h

CAME ZA5BFT DeimosFaac E045

Parts replaced

Memory battery CR2032· CAMEModular surge protector· Legrand

13 SimpleRareProfessional intervention required

Swing leaf vibrates on opening

Likely causes

Articulated arm loose or with play45%
Hydraulic ram losing oil35%
Stop missing or broken20%

Solution

Fermé-Lux intervention

Arm retightening, ram sealing check, concrete floor stop fitting, board speed setting.

Intervention time · 1-2h

Somfy AxoviaFaac 400Nice Wingo

Parts replaced

Articulated arm· Somfy, NiceHydraulic cylinder 24V· Faac

14 UrgentRareProfessional intervention required

Motor makes grinding gear noise

Likely causes

Motor pinion worn or broken45%
Gear motor bearings dead35%
No grease in the housing20%

Solution

Fermé-Lux intervention

Gear motor strip, bronze pinion and bearings replacement, regreasing, reassembly with calibrated torque.

Intervention time · 2-3h

CAME BX-RNice RobusBFT Deimos

Parts replaced

Motor pinion Z18· CAME, BFTComplete gear motor· Nice

15 To addressFrequentProfessional intervention required

Obstacle detection reverses mid-travel

Likely causes

Amperometric sensitivity misadjusted45%
Mechanical hard point on path35%
Magnetic encoder faulty20%

Solution

Fermé-Lux intervention

Board amperometric threshold setting, hard-point lubrication, encoder replacement if unstable signal.

Intervention time · 1h

BFT DeimosCAME ZA5Nice Robus

Parts replaced

Magnetic encoder· BFT, Nice

Urgent

NEVER do this

01
Never force a gate manually without engaging the manual release
Risk of breaking the gear motor and internal gears
02
Never run a gate without photocells when children or pets are around
Crushing risk — EN 13241 formally prohibits it
03
Never re-energise after a short-circuit without diagnosis
Risk of re-burning the control board and motor windings
04
Never work on the 230V without cutting the dedicated breaker
Risk of fatal electrocution — always lock out before opening the enclosure

FAQ

Frequently asked questions

A quality motor (CAME, Nice, BFT, Faac) lasts 12 to 18 years depending on exposure. Photocells and remotes are replaced sooner. Boards and gear motors typically fail after 10-15 years of daily use.

In summary

Under 10 years, faults mostly concern photocells and remotes — short consumable interventions. Beyond that, board, capacitor and gear motor fail. Fermé-Lux services CAME, Nice, BFT, Faac, Somfy, Marantec and Motorline, even older models.

1Under 10 years, faults mostly concern photocells and remotes — short consumable interventions.
2Beyond that, board, capacitor and gear motor fail.
3Fermé-Lux services CAME, Nice, BFT, Faac, Somfy, Marantec and Motorline, even older models.

Call +352 35 53 78 WhatsApp — send a photo

Technical guide

Other technical guides

Continue your diagnosis with these related guides.

20 symptoms · 9 min

Guide — garage door faults

Next guide

Guide — jammed lock

Back to gates

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Step 1 of 3

Motorised gate fault: CAME, Nice, FAAC, Somfy, BFT diagnosis

Guide — motorised gate faults

Gate no longer moves at all

Gate opens but will not close

Flashing light on without movement

Gate forces and trips the breaker

Remote control no longer responds

Sliding gate derails or grinds

Gate slows down at end of travel

Keypad rejecting the code

Photocells reverse without obstacle

CAME ZA5 board shows E1 code

Remote works at 2m not 10m

Programming lost after power outage

Swing leaf vibrates on opening

Motor makes grinding gear noise

Obstacle detection reverses mid-travel

NEVER do this

Frequently asked questions

In summary

Other technical guides

Guide — garage door faults

Guide — jammed lock

Guide — broken or foggy glazing

Guide — jammed roller shutter

Jammed door, broken glazing,stuck shutter?

Guide was helpful? — we can also intervene

Your need

Type of closure

Your contact details

Your closure is down — rapid repair

Jammed door, broken glazing,
stuck shutter?