01 /
1 breakdown = significantly more expensive
The cost of an emergency service call (travel, express-ordered part, downtime) is far higher than scheduled maintenance. Prevention protects your budget.
Maintenance contract
Closure maintenance contract in Luxembourg — we prevent the breakdown before it happens
Scheduled annual visit, full check-up (springs, rollers, photocells, seals, cylinders), lubrication, end-limits adjustment, written photo report and priority service between two visits. Fewer breakdowns, longer lifespan, documented compliance.
3Plans
12 monthsBetween visits
Priority serviceBetween visits
Documented visitWear parts included (Pro)Priority service
Maintenance
Annual check-up
Lubrication, adjustment, photo report
01 /The ROI of prevention
Why sign a maintenance contract
Preventive maintenance is not a luxury — it's the economical choice. A well-maintained closure breaks down less often, lasts longer and keeps its manufacturer warranty.
02 /
Lifespan doubled with regular upkeep
A gate motor or tubular shutter motor that is properly lubricated, with end-limits adjusted each year, lasts significantly longer than equipment left unattended.
03 /
Manufacturer warranties preserved
Hörmann, Somfy, Nice, Bubendorff: several manufacturers condition the maintenance or extension of their warranty on documented professional servicing each year.
02 /3 contract levels
Essential, Comfort or Pro — your choice
Three plans calibrated to your profile. The quote is customised according to the number of units, brand and geographic zone.
01
Essential
Private owner — 1 unit
Owner with 1 garage door or 1 motorised gate. Goal: anticipate, avoid breakage.
- 1 scheduled annual visit
- Full visual check-up
- Key-point lubrication
- Photo report delivered by email
- Preferential parts pricing
02
Comfort
Private owner — full equipment
Fully equipped home: garage + gate + electric shutters. Goal: cover everything in a single visit.
- 1 in-depth annual visit
- Lubrication + end-limits adjustment
- Remote control and battery test
- Detailed photo report
- Priority service between visits
03
Pro
Retail, co-ownership, tertiary
Roller shutter, automatic doors, residential gates, commercial doors. Goal: zero downtime.
- 2 scheduled annual visits
- Wear parts included (straps, batteries, seals)
- Priority 24/7 intervention
- Detailed report for property manager
- Annual ITM attestation if applicable
No fixed pricing: every situation is different (number of units, age, brand, zone). Free quote within 48 h.
03 /What we check
Check-list of a standard visit
15 standard control points for complete equipment. The list is adjusted to your closures: garage door, gate, roller shutter, external blind, multipoint lock, shopfront door.
- Torsion spring and steel cable condition (garage door)
- Roller play and rail alignment
- Strap tension (manual shutters)
- Motor end-limits programming
- Photocell alignment and cleaning
- Perimeter seal condition (weather-tightness)
- Insulating glazing: fogging, Ug loss
- Cylinder and multipoint lock (play, lubrication)
- Hinges / butts: 3D adjustment
- Drive belt tension
- Remote control test and battery replacement
- Wind / sun sensors (external blinds)
- Swing leaf alignment
- Electric gate locking
- 230 V wiring in shutter box
Average visit duration: 45 to 90 minutes depending on the number of units. Intervention scheduled 7 days in advance.
04 /Who we serve
4 profiles, one preventive logic
01
Private homeowners
- Garage door 10 years old or more
- Motorised gate installed by another pro
- Wish to prevent weekend breakdowns
02
Property managers
- Residential gates, pedestrian doors
- Shared parking shutters and doors
- Multi-site framework contract possible
03
Retail & restaurants
- Roller shutter = revenue security
- Automatic glass door = customer welcome
- Out-of-hours interventions
04
Offices & tertiary
- Automatic entrance doors Kirchberg / Cloche d'Or
- Documented annual ITM compliance
- Single multi-brand contact
05 /What you receive
Documentation delivered at every visit
Traceability is at the core of the contract. Everything we check is recorded in writing, with photos and clear statuses.
01
Signed photo report with timestamp
Every visit is documented with dated photos: visual proof of the before/after state, for your archives and your insurer.
02
List of checked points + status
Each control point receives a clear status: OK, To monitor, To address. No fuzziness, no evasion.
03
Replacement time-frame to anticipate
For each part close to end of life (fatigued spring, stretched strap, compressed seal), a realistic estimate of the replacement horizon.
04
Insurance maintenance attestation
Official document issued: some insurers (Foyer, LALUX, AXA, La Bâloise) grant a premium discount on presentation.
05
Access to the intervention history
All your reports archived and available on request: useful for property resale, co-ownership AGM, ITM audit.
Sustainability commitment. A well-maintained unit is a unit that doesn't end up prematurely in the skip. Preventive maintenance is the most ecological gesture for your closures.
06 /Frequently asked questions
We answer straight
01Can I sign a contract for an installation more than 15 years old?
Can I sign a contract for an installation more than 15 years old?
Yes. An initial audit visit validates the overall condition. If the equipment is truly end of life, we say so frankly — a maintenance contract is not meant to artificially keep worn-out hardware on life support. In that case, we recommend replacement rather than a contract.
02What's the difference between maintenance and service repair?
What's the difference between maintenance and service repair?
Maintenance is preventive and scheduled: we come on a fixed date, the equipment is working, we service it. Service repair is curative: the equipment has failed, we intervene to fix it. A maintenance contract includes priority service between visits, but repair interventions are still invoiced (with preferential parts pricing).
03What if a part breaks between two visits?
What if a part breaks between two visits?
You are prioritised on our service schedule. Wear parts (remote batteries, seals, standard straps) are included in the Pro plan. For technical parts (spring, motor, electronic board), you get preferential pricing and the quote is issued within 24 working hours.
04Can I cancel at any time?
Can I cancel at any time?
Contracts run for 12 renewable months. You can cancel at the annual term with 30 days' notice. No penalty, no hidden clause. Any visit already performed that year remains yours.
05Can a property manager sign a framework contract for multiple buildings?
Can a property manager sign a framework contract for multiple buildings?
Yes, this is in fact the most common configuration. We set up a multi-site framework contract with consolidated quote, coordinated visit calendar, a single point of contact and a global annual report for the AGM. Interventions are planned by geographic zone to minimise travel.
06Does the contract cover multi-brand motorisations?
Does the contract cover multi-brand motorisations?
Yes. We service Hörmann, Somfy, Nice, Came, BFT, FAAC, Novoferm, Bubendorff, Simu and others. The contract is not tied to a brand: we maintain the installed equipment whatever its origin. That's one of the strengths of multi-brand service.
Customer reviews
What our clients say
4.6/5
111 verified reviews“
“Great service on my garage door! Thanks to Luis and his team for the work! Highly recommend!”
MI
Maxime Iglesias
Luxembourg
3 months ago
Garage door
“
“Fast and flawless repair for two issues on my Hörmann garage door (motor and guide rail replacement). Excellent admin (Sandrine) and technical (Peter) staff.”
GS
Guy Schaeffer
Luxembourg
5 months ago
Hörmann service
“
“Very satisfied with the installation of my garage door by Fermé-Lux. Clean, fast work with real craftsmanship.”
FA
Felis Almeida
Luxembourg
8 months ago
Installation
“
“A truly committed company that genuinely took it upon themselves to solve my garage door issue. The only ones who really tried to help me. I can only recommend without hesitation.”
JK
Jim Kayser
Luxembourg
11 months ago
Repair
“
“Top service! Exemplary responsiveness, professionalism and speed. Friendly staff. I recommend them 100%.”
JS
Jérôme Stümper
Luxembourg
2 months ago
Responsiveness
“
“Responsive and professional, no time wasted on long discussions. Relevant analysis, clear questions, anticipation to stay flexible. Very satisfied with the follow-up.”
FS
Francis Schwall
Luxembourg
6 months ago
Advice & follow-up
“
“Great service on my garage door! Thanks to Luis and his team for the work! Highly recommend!”
MI
Maxime Iglesias
Luxembourg
3 months ago
Garage door
“
“Fast and flawless repair for two issues on my Hörmann garage door (motor and guide rail replacement). Excellent admin (Sandrine) and technical (Peter) staff.”
GS
Guy Schaeffer
Luxembourg
5 months ago
Hörmann service
“
“Very satisfied with the installation of my garage door by Fermé-Lux. Clean, fast work with real craftsmanship.”
FA
Felis Almeida
Luxembourg
8 months ago
Installation
“
“A truly committed company that genuinely took it upon themselves to solve my garage door issue. The only ones who really tried to help me. I can only recommend without hesitation.”
JK
Jim Kayser
Luxembourg
11 months ago
Repair
“
“Top service! Exemplary responsiveness, professionalism and speed. Friendly staff. I recommend them 100%.”
JS
Jérôme Stümper
Luxembourg
2 months ago
Responsiveness
“
“Responsive and professional, no time wasted on long discussions. Relevant analysis, clear questions, anticipation to stay flexible. Very satisfied with the follow-up.”
FS
Francis Schwall
Luxembourg
6 months ago
Advice & follow-up
“
“Great service on my garage door! Thanks to Luis and his team for the work! Highly recommend!”
MI
Maxime Iglesias
Luxembourg
3 months ago
Garage door
“
“Fast and flawless repair for two issues on my Hörmann garage door (motor and guide rail replacement). Excellent admin (Sandrine) and technical (Peter) staff.”
GS
Guy Schaeffer
Luxembourg
5 months ago
Hörmann service
“
“Very satisfied with the installation of my garage door by Fermé-Lux. Clean, fast work with real craftsmanship.”
FA
Felis Almeida
Luxembourg
8 months ago
Installation
“
“A truly committed company that genuinely took it upon themselves to solve my garage door issue. The only ones who really tried to help me. I can only recommend without hesitation.”
JK
Jim Kayser
Luxembourg
11 months ago
Repair
“
“Top service! Exemplary responsiveness, professionalism and speed. Friendly staff. I recommend them 100%.”
JS
Jérôme Stümper
Luxembourg
2 months ago
Responsiveness
“
“Responsive and professional, no time wasted on long discussions. Relevant analysis, clear questions, anticipation to stay flexible. Very satisfied with the follow-up.”
FS
Francis Schwall
Luxembourg
6 months ago
Advice & follow-up
URGENCE
Preventive maintenance plan
Annual visit, lubrication, end-limit tuning,
we catch the fault before it happens.
Fermé-Lux offers annual maintenance contracts for homeowners, property managers and businesses — full check-up, spring/hinge lubrication, photocell testing, written report and priority call-out between visits.
Contact
Maintenance contract preventive visit
Call us, send a photo via WhatsApp, or fill in the form.
01
Your need
Your closure is down — rapid repair
02
Type of closure
Which type of closure is concerned?
03
Your contact details
So we can get back to you quickly
Réponse < 20 min
Email ou WhatsApp en journée
Diagnostic gratuit
Sans engagement, photo à distance
Intervention même jour
Sur toutes marques européennes
1
Your need
2
Type of closure
3
Your contact details
Your closure is down — rapid repair
Step 1 of 3